Shipping policy

Here's the shipping policy without the horizontal lines between sections:

 

Shipping Policy

 

Welcome to Honey-Z! Below you'll find all the information about our shipping policy.

 

Processing Time

 

Orders are typically processed within 1-3 business days after payment is received. Please note that orders placed on weekends or public holidays will be processed on the next business day.

 

Shipping Methods and Estimated Delivery Times

 

We partner with reliable shipping carriers to ensure your order is delivered safely and efficiently. The available shipping methods and estimated delivery times depend on your location:

  • Within Belgium:

    • Standard Shipping: 2-4 business days

  • Within the European Union:

    • Standard Shipping: 3-7 business days

  • Outside the European Union:

    • Delivery times vary significantly by destination and will be estimated at checkout. Please allow for longer transit times and potential customs delays.

Please note: These are estimates and not guaranteed delivery times. Unforeseen circumstances, such as extreme weather conditions, carrier strikes, or customs delays, may affect delivery times. We are not liable for delays caused by the shipping carrier or customs.

 

Shipping Costs

 

Shipping costs are calculated based on the weight of your order, the chosen shipping method, and the destination. You can see the exact shipping costs during checkout before completing your purchase.

 

Customs and Import Duties

 

For orders shipped outside the European Union, customs and import duties may apply. These charges are the responsibility of the customer and are not included in the product price or shipping costs. We recommend contacting your local customs authorities for more information on any applicable fees.

 

Tracking Your Order

 

Once your order has been dispatched, you will receive an email with a tracking number and a link to monitor the status of your package. It may take up to 24 hours for tracking information to become available online.

 

Risk of Loss

 

Once we transfer products to the carrier, title and risk of loss passes to you.

 

Damaged or Lost Packages

 

If your package arrives damaged, or if you suspect it has been lost, please contact us immediately at info@honey-z.com. Include your order number and, if applicable, photos of the damage. We will do our utmost to help you resolve the issue with the shipping carrier.

 

Contact

 

For any questions regarding our shipping policy, feel free to contact us at info@honey-z.com.